9xox Privacy Policy – How We Keep Your Information Safe

9xox is an online betting and gaming platform built specifically for users in Bangladesh. We take your privacy extremely seriously. This policy explains what data 9xox collects, why it is collected, and how it is used and kept secure.

This document forms the foundation of a transparent relationship between you and 9xox. We believe data protection is not merely a legal obligation — it is our ethical responsibility to you.

9xox collects only the data required to operate the platform and provide your service. The types of data collected are detailed below:

Is Providing Data Mandatory?

Identity and contact information is required to open an account. Financial information is only needed at the time of a transaction. Technical information is collected automatically — to disable this, adjust your cookie settings.

9xox uses your information for the following purposes:

• To create, manage, and verify your account — keeping it secure.
• To process deposits, withdrawals, and betting transactions — this is strictly necessary for the platform to function.
• To provide customer support — responding to your complaints and queries.
• To prevent fraud and money laundering — for the protection of both you and the platform.
• To meet legal obligations — in compliance with directives from licensing authorities.
• To improve our service quality — by analyzing usage patterns to deliver a better experience.
• To send you relevant offers and promotions — but only if you have consented to marketing communications.

9xox may share your information with third parties only in limited circumstances and under strict conditions:

• Payment Providers: bKash, Nagad, Rocket — only the minimum information required to complete your transaction.
• Game providers: Companies such as Evolution Gaming and Pragmatic Play — for game operation.
• KYC Services: Trusted third-party providers for secure identity verification.
• Law Enforcement Agencies: By court order or legal obligation — only the information strictly required.
• Auditors & Regulatory Bodies: To ensure licence compliance.

9xox follows the highest industry standards to protect your data. The following security layers are always active:

• TLS/SSL 256-bit encryption: Every connection and data transfer is encrypted — no one can intercept it in transit.
• At-rest Encryption: All personal data stored on our servers is individually encrypted.
• Firewall & DDoS Protection: Protects our servers against external attacks.
• Regular Security Audits: Regular vulnerability assessments are conducted by independent third-party experts.
• Minimum Access Policy: 9xox staff only have access to the data required for their specific role.
• Two-Factor Authentication: 2FA is mandatory for access to internal systems.

In the event of a data breach, we will notify affected users by email within 72 hours and provide guidance on the necessary steps to take.

9xox.com uses cookies — as almost every website does. Cookies are small files stored in your browser that help improve your experience.

Cookie Types & Purposes

• Essential Cookies: Remembering your login state and security tokens — the site cannot function without these.
• Functional Cookies: Remembering your language preference and game settings — for your convenience.
• Analytics Cookies: To understand which pages are most visited — fully anonymised data.

You can disable cookies through your browser settings, though some features on the site may not work properly as a result. 9xox does not use any third-party advertising tracking cookies.

9xox does not retain any information longer than necessary. Data retention periods are outlined below:

• Account information: For the full duration of account activity and 5 years after closure — for legal reasons.
• Transaction History: 7 years — in accordance with financial regulatory requirements.
• KYC documents: 5 years after account closure.
• Customer Support Conversations: 2 years — for service improvement purposes.
• Technical logs: 90 days — for security purposes.
• Marketing Preferences: Removed immediately upon unsubscription.

After a set retention period, data is securely deleted or anonymized. 9xox follows an automated data deletion process.

As a 9xox user, you have the following rights, which you can exercise at any time:

• Right to Access: You can find out at any time what information we hold about you and why.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: You may request the deletion of specific data where there is no legal obligation for us to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how your data is used.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can unsubscribe at any time to stop receiving marketing communications.

To exercise these rights, email support@9xox.com. 9xox aims to respond within 30 business days.

9xox strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor has accidentally created an account and we become aware of it, the account will be closed immediately and all collected data will be deleted. If you believe your child is using 9xox, please contact us at support@9xox.com without delay.

9xox may update this privacy policy from time to time. For significant changes, we will notify you in advance by email and clearly indicate the update on this page.

Minor updates (such as wording refinements or clarifications) will be applied directly to this page. The "Last Updated" date will always be shown at the top of the page.

Continued use of 9xox after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time.

For any questions or complaints about our Privacy Policy, or to exercise your data rights, please contact us through the following:

• Email: support@9xox.com — For privacy-related matters, use the subject line "Privacy Request".
• Live Chat: Live chat is available 24/7 from any page on the site.
• Telegram: @9xox_support — for a fast response.

9xox typically responds to privacy-related requests within 7–14 business days. Complex matters may take up to 30 business days.