9xox FAQ – Frequently Asked Questions Answered in Bengali

Betting, payments, Live Casino, referrals — all your questions answered in one place. If you don't find what you're looking for, our support team is always here.

All Questions Payments & Winnings Live Casino Sports Betting Account Bonus
7
Detailed FAQ
24/7
Live Support
5 Minutes
Average response time
Bengali
Full Bengali-Language Support
All FAQs
Click on any question below to expand the answer. If you can't find what you're looking for, contact support.
No questions were found for this topic. Please ask our support team directly.

After a winning bet on 9xox, your winnings are typically Instantly credited to your 9xox wallet. For Sports Betting, your balance updates once the match result is confirmed — typically within 30 minutes of the match ending. Winnings from Live Casino or slots are added to your wallet as soon as the round is complete.

To make a withdrawal:

  • Log in to your account and go to the "Withdrawal" section.
  • Choose your preferred method — bKash, Nagad, or Rocket.
  • Enter your registered number and the amount (minimum ৳200).
  • Once a request is submitted, it typically takes Within 3–24 hours funds are delivered.

Keep in mind: KYC verification may be required for your first withdrawal. Uploading a copy of your NID in advance will speed up the process.

You can view a full record of all your bets and financial transactions on 9xox from your account dashboard. Log in and follow the steps below:

  • Betting History: From the dashboard, go to the "Bet History" or "My Bets" section. You'll see the date, bet type, odds, stake, and result — all in one place.
  • Transaction history: Financial Transactions On the page or in the "Transaction History" section of your account, you'll find a full record of deposits, withdrawals, and bonuses.
  • Use the date filter to view records for a specific time period.
  • Records can also be downloaded in CSV or PDF format.

If you spot any discrepancy in your records, contact support@9xox.com right away — sending a screenshot will help resolve it faster.

9xox's Live Casino section lets you play against real dealers in real time. The dealer is shown live on camera and the entire game runs through a video stream. Steps to get started:

  • Log in to 9xox and from the menu, Games Go to the section.
  • Click the "Live Casino" tab — you'll see a wide range of tables including Baccarat, Roulette, Blackjack, and Andar Bahar.
  • Choose a table and click the "Play" button.
  • Set your bet amount from your balance (usually starting from a minimum of ৳50).
  • The dealer will deal cards or spin the wheel to reveal the result — winnings are added to your wallet instantly.

Tips: When playing for the first time, start at the lowest-stake table. As you get comfortable with the rules, gradually increase your budget.

With 9xox's referral program, invite a friend and you both get a bonus. Here's how it works:

  • Log in to your account and go to the "Referral" or "Invite Friends" section.
  • Copy your personal referral code or link.
  • Send that link or code to your friend — once they register using it, you're all set.
  • After your friend makes their first deposit Referral bonus in your account will be credited automatically.
  • The bonus amount depends on your friend's first deposit — to see the latest terms, Promotions Page View.

The more friends you refer from a single account, the more bonuses you earn — with no upper limit. Each referred friend must, however, register a brand-new, separate account.

9xox is built primarily for Bangladeshi users, so the site runs in Bangla by default. If there is an option to change the interface language, you can do it from Account Settings. Steps:

  • After logging in, click the profile icon in the top right corner.
  • Go to the "Settings" or "Account Settings" section.
  • Look for the "Language" option and select your preferred language.
  • Save your changes — the page will refresh and display in the new language.

If you have trouble changing the language, contact us at support@9xox.com.

On 9xox Sports Events page has live information on all ongoing and upcoming matches. Details:

  • Go to the "Sports Events" page from the navigation menu.
  • Matches tagged "LIVE" receive real-time score updates.
  • For cricket, ball-by-ball scores, wickets, and run rate are all displayed.
  • For football, goals, cards, and corners are updated in real time.
  • Some matches also offer a live video stream — you need to be logged in and have a balance in your account to access it.

Tips: You can place in-play bets on a match while watching the live score — odds shift every moment, so quick decisions matter.

Cricket betting is the most popular option on 9xox — you can bet on matches featuring all major teams including Bangladesh, India, and Pakistan. Steps to get started:

  • Log in to your account and Bet Go to the page.
  • Select the "Cricket" section — all upcoming and ongoing matches will be displayed.
  • Click on your preferred match to see the available betting options.

Common betting options:

  • Match Winner: Bet on which team will win.
  • Toss Winner: Which team will win the toss.
  • Total Runs: Whether the total runs in a specific over will be higher or lower.
  • Top run scorer: Which batter will score the most runs.
  • In-Play Betting: Odds change before and after every ball while the match is in progress.

Enter your stake and click the "Place Bet" button and you're done. The potential payout is shown before you confirm the bet.

The complete guide to using 9xox — for both new and existing members

If you're new to online betting and gaming platforms, a lot of things can feel unfamiliar at first — how to deposit, how to withdraw, what Live Casino is like, what referral bonuses are. This 9xox FAQ page brings all those answers together in one place. If you still can't find what you need, our support team is always available.

Betting & gaming on 9xox — the essentials

9xox is a full online gaming platform — Sports Betting, Live Casino, slots, Lottery, and jackpots are all available from a single account. No need to create separate accounts. Signing up takes just 3 minutes, and you can get started with as little as ৳50 via bKash or Nagad.

Cricket is the most popular sport in Bangladesh, which is why 9xox offers the widest range of odds options for cricket betting. From IPL and BPL to Test matches and ODIs — every format has its own dedicated betting options. Odds shift quickly during in-play betting, so placing your bet at the right moment can lead to strong returns.

Common payment-related confusion

Many users have questions about the withdrawal process. The most important thing to note is that you must withdraw to the same number or method you used for your deposit. Requesting a withdrawal to a different number may extend the verification process.

Bonus funds cannot be withdrawn directly — wagering requirements must be met first. However, your own deposited funds can be withdrawn at any time. Your dashboard shows a breakdown of your account balance (real balance vs. bonus balance) before you withdraw.

Live Casino — are there really real dealers online?

Absolutely, it's the real deal. 9xox's Live Casino section features games from world-renowned providers like Evolution Gaming, Pragmatic Play Live, and Ezugi. Real dealers in actual studios deal cards or spin the roulette wheel — all streamed live on video. If a chat option is available, you can talk to the dealer directly.

These game outcomes are not controlled by any software algorithm — it's entirely real dealers with real cards or balls. That makes it a very different experience from regular online slots.

Referral Program — How rewarding is it?

9xox's referral program is straightforward. Share a link — once your friend registers through it and makes their first deposit, your bonus is confirmed. Your friend also receives a separate welcome bonus. The more friends you bring in, the more bonuses you accumulate, making it a solid source of passive income for active players.

For any questions not covered on this FAQ page, reach out via 9xox's live chat or at support@9xox.com. Our Bengali-speaking team is always ready to help.

9xox key highlights at a glance
Most people already have these questions before they even reach the FAQ page
Fast Payments & Withdrawals

Deposits via bKash and Nagad are instant. Withdrawals typically process within 3–24 hours. Minimum deposit ৳50, minimum withdrawal ৳200.

Live Scores & Streaming

Real-time scores for live matches and a live video stream for selected matches. Watch the score and place bets on the same screen.

Referral Bonus Program

Invite a friend — when they register and deposit, both of you receive a bonus. Unlimited referrals allowed.

Live Casino with Real Dealers

Live Baccarat, Roulette, and Blackjack from Evolution Gaming and Pragmatic Play. A real casino experience from the comfort of home.

Detailed Bet & Transaction History

A full history of every bet and financial transaction can be viewed and downloaded from your dashboard.

24/7 Bangla Support

If you can't find your answer in the FAQ, ask us in Bengali via live chat or email. Average response time is under 5 minutes.

Still have questions?

If you can't find the answer in the FAQ, ask us directly.

9xox's Bangla-speaking support team is available around the clock. Ask anything — from betting rules to payment issues — and get help right away.

Live Chat
From any page on the site — instant response
Email Support
support@9xox.com · Response within 24 hours

🙋 Send a Question

Reach out via live chat or send an email with the details. Describing the nature of your issue will help get it resolved faster.

Enter your subject in the subject line
Haven't started yet?

Register for free at 9xox — and enjoy all the benefits

Cricket bets, Live Casino, Lottery — all from one account. Get started with just ৳50 via bKash or Nagad.

Registration is free
Welcome bonus confirmed
24/7 Bangla Support
18+ only · Please play responsibly
বাংলা